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Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

 

What personal information do we collect from the people that visit our blog, website or app?
When  registering on our site, as appropriate, you may be asked to enter your name, email address, phone number or other details to help you with your experience.
When do we collect information?
We collect information from you when you subscribe to a newsletter, fill out a form or enter information on our site.
How do we use your information?

We may use the information we collect from you when you register, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

 To follow up with them after correspondence (email or phone inquiries)
How do we protect your information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

(We use regular Malware Scanning.)

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use ‘cookies’?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information.  They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We use cookies to:
 Keep track of advertisements.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings.
Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, Some of the features that make your site experience more efficient may not function properly. It won’t affect the user’s experience that make your site experience more efficient and may not function properly.
Third-party disclosure
We do not sell, trade, or otherwise transfer to outside parties your (PII) Personally Identifiable Information.

 

Third-party links
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies.
We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Google
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We have not enabled Google AdSense on our site but we may do so in the future.
California Online Privacy Protection Act
CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. – See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf
According to CalOPPA, we agree to the following:
Users can visit our site anonymously.
Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.
Our Privacy Policy link includes the word ‘Privacy’ and can easily be found on the page specified above.
You will be notified of any Privacy Policy changes:
 Via Email
Can change your personal information:
 By emailing us
How does our site handle Do Not Track signals?
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioral tracking?
It’s also important to note that we do not allow third-party behavioral tracking
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online. We do not specifically market to children under the age of 13 years old.

 

Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email
 Within 7 business days
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
 Send information, respond to inquiries, and/or other requests or questions
 Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
To be in accordance with CANSPAM, we agree to the following:
 Not use false or misleading subjects or email addresses.
 Identify the message as an advertisement in some reasonable way.
 Include the physical address of our business or site headquarters.
 Monitor third-party email marketing services for compliance, if one is used.
 Honor opt-out/unsubscribe requests quickly.
 Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can email us at
 Follow the instructions at the bottom of each email.
and we will promptly remove you from ALL correspondence.

Disclaimer: This Website is Not Affiliated With or Endorsed by the U.S. Department of Education.

Contacting Us: 
If there are any questions regarding this privacy policy, you may contact us using the information below.
http://www.studentloanhelpgroup.org/
11911 US Highway One
North Palm Beach, Florida 33408
United States
info@tslhg.org
561-207-8008
Last Edited on 2017-10-20

Testimonials

  • Corinne A Sjoberg

    Hinckley-Finlayson Schools

    The Student Loan Help Group is above and beyond amazing!! In the past, I had been so stressed out wondering how we were going to possibly make my student loan payments. A co-worker referred me to TSLHG and today I no longer experience the extreme worries - my student loan payments have been lowered by more than $1,000 each month! TSLHG has been flexible in working me and my financial situation. Just a few days ago, my family unexpectedly experienced some extreme financial hardships that deeply affected our family. With Christmas right around the corner, TSLHG has once again helped me and my family out and our financial hardship has been significantly lessened with much gratitude and thankfulness to TSLHG and their flexibility. With their help, my family will be able to enjoy this Holiday Season with so much less stress!! THANK YOU TSLHG. Happy Holidays!!

  • James S Evans Jr.

    Duval County Schools.

    Don't get angry,

    Don't get frustrated,

    The Student Loan Help Group are real problem solvers.

  • Peter Corletto

    Dade County Schools

    I want to express that I am very satisfied with the assistance I received from The Student Loan Help Group. They helped me to get my federal student loan forgiven. They helped me in every step of the way in a courteous and professional manner. I heard about them from an e-mail that I received in my teacher account's inbox. At first, I did not know if I should trust them because I had heard many scams in the media from companies promising to help you but that in reality, do not help at all. I called them and had a brief conference with them over the phone, and from the first moment I felt that I was dealing with a reputable, trustworthy company. The process took some time, because I did not have the contact information for the school district where I worked many years ago. But they even helped me find the exact place where I had to mail my application to be signed. The Student Loan Help Group was very patient when the student loan company returned my application asking for further information about the school district number and the school chief officer who had signed my application. I am a very busy individual and simply would not have had the time and persistence to be contacting student loan company. But The Student Loan Help Group Processing Department did a wonderful job getting this all straightened out for me. I highly recommend this company to any teacher like me, who simply does not have the time to endure the process of getting a teacher loan forgiven and needs an effective teacher loan forgiveness program. It really worked for me.

  • Daniel A Sapp

    Orange County Public Schools

    TSLHG has been superb in helping me to plan my financial future.

  • Deborah S Carroll

    Wake county Schools

    The Student Loan Help Group has taken a burden off my shoulders and their customer service was above and beyond my expectations.

  • Javier R.

    Miami Dade Schools

    Thank you very much for all your help to solve my student loan. I highly recommend this company to my classmates who need to consolidate their student loan. I am so happy to start making the payment in the amount that I can afford.

  • Catherine W.

    Sarasota County Schools

    Thank for you incredible help with getting my student loan re-certification done correctly!
    I am so glad that I decided to have the Student Loan Help Group assist me in in the process of getting into a student loan forgiveness program and an income driven repayment plan that I can financially handle.
    I know I could have done it alone and done it directly with Fedloan servicing, but they do not have the customer service that The Student Loan Help Group definitely has to make sure that we get on the best possible plan for our individual situations!! It has been an enormous help to me financially!! Bless you and everyone there that helps teachers like me to get over these confusing and frustrating student loan hurdles!!

  • Mateland W Thomas

    ​Dania Elementary School​

    The Student Loan Help Group is the best group I have ever come across! I have tried several other times with a few other companies and got denied for one reason or another. I would recommend them to anyone that has a student loan. They are courteous, professional & they know what they are doing.

  • Adolphe Rodny Felix

    Broward County Schools

    The Student Loan Help Group's customer service has been great​.​ They always respond back and if I have a question or problem their staff is always their to answer and straighten it out. Nicole especially has been wonderful​ and helped me through this confusing process. ​Two thumbs up!​

  • Zuleica Peña

    School Counselor

    Thank you for all that you do for our community and our children.

  • Virginia L McDade

    Orange County Public Schools

    The Student Loan Help Group is a godsend! They helped me realize that I will not be in debt forever and they were extremely professional & thorough. Their staff has perfect follow through with everything they said they were going to do. I highly recommend to anyone!

  • Luke Olson

    Hillsborough County Schools

    The Student Loan Help Group has made the process easy and they are extremely easy to work with. I couldn't do any of this on my own I wouldn't know where to start. They have great customer service and every time I call with questions there's always someone there to answer it.

  • Maxine Brivitte

    Community Based Connections Inc

    Dealing with TSLHG I must say their service is exceptional they keep me informed very step of the way, I would highly recommend them to all my friends and family.

  • Steven Miller

    Palm Beach Schools

    TSLHG helped us tremendously! We are so happy we found you guys and are using this helpful service.

  • Mr. Jelani Davis

    Attorney at Glantz law firm

    "I am an extremely busy person and these guys handled everything perfectly and with great poise. I ended up getting a very favorable outcome which I never expected. I highly recommend them! Feel free to have anyone call me if they have any questions "

  • Lakeisha Spencer

    Miami Dade County Schools

    Student Loans are so treacherous and confusing to deal with Shantique and the SLHG staff has gone above and beyond what I expected. I highly recommend them to anybody that has a loan.

  • Sarah Mcintosh

    Broward County Public Schools

    TSLHG has really take a huge weight off my shoulders. I would recommend anyone to them and I am proud to be a reference.

  • Carol A

    Plummer Worley Schools.

    You are absolutely a gem. Your company is very lucky to have you on their team, and I have rarely encountered such excellent customer service. Not only was it easy to talk to you, you knew exactly what you were doing and took a load of weight off of my shoulders. You also went the extra mile in getting the list of Title I schools to me and I appreciate it so very much. If this email can be forwarded to a supervisor and they have any perks for above and beyond customer service, you deserve it!

  • Lyndita I Saunders

    Collier County Schools

    Due to the diligence and support I have received from The Student Loan Help Group now I can manage my payments which was ludicrous before. Now it's manageable and laid out clearly for me all because of you :) Thank you guys.

  • Pam Moreland

    Palm beach county schools

    The Student Loan Help Group has been so awesome especially Alicia. They have worked with me through the entire process and have answered all my questions and been quite supportive. It was left up to me I would be lost I forget everything. Their support is amazing, they never forget to update my file and contact me and keep me updated. That is the ultimate reason why I referred so many people that I know could use their help.

    I could go on and on but I will just say that I would highly recommend this company to anybody that has a student loan and doesn't know all of their options. They are great!